Over the course of my vast career, I have been part of various organisations. I have enjoyed my journey with each and every one of them. A sizeable chunk of this journey has been spent (and still is) as a Management Consultant. All of these organisations are great at what they seek to do. Their ultimate objective, as with all consultants, is to provide a valuable service to their clients. All of them invest a significant amount of time in Learning & Development initiatives to ensure that the skilled workforce that they maintain are always sufficiently updated and/or upskilled. However, one of the most critical elements that I have personally found missing with every consulting organisation is that they completely ignore personality development. There is scant emphasis on the intrinsic qualities that will help make a better consultant. This, I feel is the key behind successfully serving our clients. The simple truth is that without our clients' needs, Management Consultants would cease to exist.
I was lucky enough to come across this 'secret' early on in my career. This came to me as a forwarded chain e-mail while I was a young Associate with GE Capital. It has stuck to me throughout. I have shared it as much as I could to help my peers, my team members, functional partners, etc. . . . whenever I had the opportunity. Today I am sharing the crux of the story and my own specific conclusions from it. I hope that all of you enjoy it and keep on spreading the good word. Let us continue to provide value to our clients. Happy viewing.