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Terms of Engagement

The following terms and conditions define the terms of engagement between Us (Nishtha Business Services Limited) and You, the Client (as mentioned in the Project/Client Details section of this document):

Confirmation of Requirements

  1. All requirements and any subsequent changes to the requirements are to be confirmed and approved by the Client in writing.

Changes to Requirements

  1. Client is entitled to make up to two sets of design changes from the originally stated and confirmed designs after the demonstration version has been presented. Further changes in design will be chargeable at the prevailing rate.
  2. Any change in requirements after the start of the project may impact the project timelines or quoted price or both.
  3. In the event of a change in requirements, we shall quote a revised priced and/or timelines, as applicable.

Project Delivery/Completion

  1. The project will be deemed to have been delivered/completed at par with the provided requirements in the following instances:
    1. Client has approved the promotion of the website from staging environment to the live environment (accessible by any member of the general public).
    2. If both or any opportunity for making further design changes, as mentioned in Changes to Requirements paragraph above have been exhausted; irrespective of whether the website has been approved by the client for promotion from staging environment to the live environment.
    3. If the project has been certified as complete by us and either:
      1. the Client has not responded to such communication with a period of 7 days from the date of such communication; or
      2. the Client has not been able to provide a sufficient reason why the project has not been completed, e.g. non-fulfilment of any agreed requirement. 

Payment Terms

  1. An Advance/Deposit may be required to start work on the project. If such a requirement is mentioned in the Dependencies section, then the project will kick-off after this amount has been received.
  2. Any Advance/Deposit made by the client in this regard is non-refundable once work has commenced. Such commencement of work will normally be deemed to have happened at the commencement of the 7th working day immediately succeeding the day on which such advance/deposit amount has been received, unless confirmed otherwise in writing.
  3. Any balance amount is due within 7 days of raising of the final invoice following the delivery/completion of the project as mentioned in the Project Delivery/Completion paragraph.


  1. Since the work is of a bespoke nature, we are unable to offer any refund once the project has commenced or during the progress of the project or after completion of the project.

Warranties & Support

  1. Free post-installation support will be provided for up to 90 days after the delivery/completion of the project, only for the items implemented as part of the project.
  2. For the avoidance of doubt, please note that this is purely a technical support service. Additions and/or updates to existing content, frameworks, templates, etc. are not covered as part of this technical support.
  3. Any change of existing components, software, templates, content management systems, assets or technology underpinning the website by the client or their representative, during this post-installation support period, will result in this support period terminating.


  1. This quotation of price and timelines is valid for a period of 7 days from the date it is issued.
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We use cookies to collect and store basic user data to assist us to deliver the right content and superior functionality via the Website, e.g. we use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept cookies, you will be unable to use this Website for shopping purposes. By continuing to use this Website you agree to the use of cookies for analytics, personalised content and ads.

You can enable, disable and delete cookies through your browser. If you choose to disable cookies, our website may not operate correctly, and you may not be able to access secure areas of our website, make bookings or accept viewings. If you choose to delete your cookies, you may have to update your preferences with us again and the experience you receive upon returning to our site for the first time may be slightly degraded until our cookies update with your preferences again.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


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This Privacy Policy provides a clear view of how we use personal information that you provide, our endeavours of protecting it, your rights and the options you have to control your personal information in order to protect your privacy. It also outlines what personal information we collect about you when you visit our website, when you use our mobile apps, speak to us or our partners and how we use your personal information and the third parties we will share it with.

When you use our products and services we will ask for personal information (at the moment of collection we will explain what information is required in order for us to provide the particular product or service, and what information you may choose to provide), such as:

  • your name,
  • your date of birth,
  • your postal address,
  • your email address,
  • your contact numbers,
  • your IP address

We are committed to protecting your personal information and implementing appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction or damage.
  1. Processing your transaction: We shall use relevant personal information described above to process and deliver your transaction and to notify you of the status of your transaction, e.g. sharing your payment information with card payment processors.
  2. Preventing money laundering: We shall also use your personal information at the appropriate time to conduct an identification check as we have a legal obligation to do so in accordance with the anti-money laundering regulations (see our Terms of Use for more detail). We will share your personal information with our electronic identification check providers.
  3. To engage with you in relation to our products and services: We shall use your personal information to provide you with the products and services you have requested from us. We shall process your personal information in this way if it is necessary for the performance of the contract with us.
  4. Voice Recordings: We may record calls to and from our offices in order to ensure that we comply with our customers’ instructions and our legal obligations to our customers (including those under privacy legislation such as GDPR).

We would like to send you information about products and services of ours, which may be of interest to you. If you have consented to receive marketing communications, you may opt out later.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of Nishtha Business Services Limited or its partners and associates.

Nishtha Business Services Limited will not share your information for marketing purposes with other companies unless you have consented to us doing so. We do not sell or share your information with third parties unless as mentioned above.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at the following address.

We want to make sure that your personal information is accurate and up to date. You may visit your Privacy Dashboard to correct or remove information you think is inaccurate.

We retain your personal data only for as long as we need to in order to comply with the relevant statutes and regulations. Presently we retain your data for 7 years.
Our website contains links to other websites. This Privacy Policy only applies to this website. So, when you link to other websites you should read their own privacy policies.

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • By writing to us:
5 Monet Place
Aylesbury, Buckinghamshire
HP19 8SN
England, UK.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to your local data protection authority the Information Commissioners Office using their website.

Nishtha Business Services Limited is registered in England (Company No. 07254685) having its registered office at 5 Monet Place, Aylesbury, Buckinghamshire, HP19 8SN, England, UK.



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By accessing and using this website, you accept the following Terms and Conditions, without limitation or qualification.

We, Nishtha Business Services Limited, shall hereinafter refer to ourselves as "NBSL".

Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
When you use certain our services, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail, by posting notices on our websites, by delivering notifications through our mobile applications, Text messages (SMS) or through other electronic means. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
NBSL does not accept unauthorized information (including, but not limited to suggestions and ideas), submission outside of established business relationships. In order to protect the interests of our current clients and ourselves, we treat the issue of such unauthorised submissions with great care. Therefore, without a clear business relationship, NBSL cannot and does not treat any such submission as exclusive or confidential. Hence, you are requested not to communicate any such unauthorized information to NBSL through this website. Any information disclosed to NBSL outside a pre-existing and documented confidential business relationship is not confidential and NBSL may therefore develop, use and freely disclose or publish similar information without compensating you or accrediting to you. NBSL will make every reasonable effort to return or destroy any unauthorized information submitted before conducting a detailed review of the same. However, if a review is necessary in NBSL's sole discretion, it will be with the understanding that NBSL assumes no obligation to protect the confidentiality of the information submitted by you or to compensate you for its disclosure or use.
Unless otherwise stated, the contents of this site including, but not limited to, the text and images contained herein and their arrangement are the property of NBSL.

All trademarks used or referred to in this website are the property of their respective owners, including any associate logos and other graphics, page headers, button icons, scripts and product and service names.

These may not be used in connection with any product or service that is not owned by NBSL, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits NBSL. All other trademarks not owned by NBSL that appear in website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by NBSL.

Nothing contained in this site shall be construed as conferring by implication, estoppel, or otherwise, any license or right to any copyright, patent, trademark or other proprietary interest of NBSL or any third party. This site and the content provided in this site, including, but not limited to, graphic images, audio, video, html code, buttons, and text, may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent of NBSL, except that you may download, display, and print one copy of the materials on any single computer solely for your personal, non-commercial use, provided that you do not modify the material in any way and you keep intact all copyright, trademark, and other proprietary notices.

If you use the website and/or our services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computers and other applicable devices, and you agree to accept responsibility for all activities that occur under your account or password. Our services are not intended for use by children. If you are under 18, you should not register or use our services.
NBSL attempts to be as accurate as possible. However, we do not warrant that descriptions of services or other content published on our website is accurate, complete, reliable, current, or error-free. We may provide links to other sites over which we do not have any control. NBSL is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

Nothing contained in this site shall be construed as conferring by implication, estoppel, or otherwise, any license or right to any copyright, patent, trademark or other proprietary interest of NBSL or any third party. This site and the content provided in this site, including, but not limited to, graphic images, audio, video, html code, buttons, and text, may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent of NBSL, except that you may download, display, and print one copy of the materials on any single computer solely for your personal, non-commercial use, provided that you do not modify the material in any way and you keep intact all copyright, trademark, and other proprietary notices.

The information provided on this site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and NBSL. Links on this site may lead to services or sites not operated by NBSL. No judgment or warranty is made with respect to such other services or sites and NBSL takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.

This site and its contents are provided "as is" and NBSL makes no representation or warranty of any kind with respect to this site or any site or service accessible through this site. NBSL expressly disclaims all express and implied warranties including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In no event will either NBSL or its third-party service providers be liable to any party for any direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, lost profits, business interruption, loss of programs or data) without regard to the form of action and whether in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with this site, any content on or accessed through this site or any site service linked to, or any copying, displaying, or use thereof.

NBSL maintains this site in U. K. and you agree that these terms of use and any legal action or proceeding relating to this site shall be governed by the laws of England. If you attempt to bring any legal proceedings against NBSL you specifically acknowledge that NBSL is free to choose the jurisdiction of our preference as to where such action against us may be held. As you have agreed by using this site to choose the laws of England to govern any such proceedings, we will probably choose to defend any such action in England and we can make this decision entirely as it suits us, without regard to where in the world you are located, or from where in the world you visited this site.

You are responsible for complying with the laws of the jurisdiction from which you are accessing this site and you agree that you will not access or use the information on this site in violation of such laws. Unless expressly stated otherwise herein, any information submitted by you through this site shall be deemed non-confidential and non-proprietary. You represent that you have the lawful right to submit such information and agree that you will not submit any information unless you are legally entitled to do so. Because of the open nature of the Internet, we recommend that you not submit information you consider confidential.

You are responsible for reviewing all policies applicable to eHomeGenie for the services used by you, or otherwise made available. These policies also govern your visit to and use of eHomeGenie. We reserve the right to make changes to our policies and these Terms of Use at any time. It is your responsibility to review these changes from time to time and if any of these terms be unacceptable to you, then you should stop using our services. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.